This course helps learners develop professional client communication skills for business environments. Learners will practise identifying client needs, communicating clearly, responding to workplace messages, managing client expectations, participating in discussions, completing knowledge checks, submitting communication tasks, giving peer feedback, and using collaborative learning tools.

This course uses open educational resources and original learning activities for training and Moodle feature testing.


created by Ganesh Pokharel 28 April 

 
 

This course helps learners develop professional client communication skills for business environments. Learners will practise identifying client needs, communicating clearly, responding to workplace messages, managing client expectations, participating in discussions, completing knowledge checks, submitting communication tasks, giving peer feedback, and using collaborative learning tools.

This course uses open educational resources and original learning activities for training and Moodle feature testing.


created by Ganesh Pokharel 28 April 

 
 

Application

This unit describes the skills and knowledge required to plan and manage an Information and Communications Technology (ICT) project in small, medium and large organisations.

The unit applies to those who apply advanced project management skills in developing and documenting logical processes and timelines to ensure that projects are delivered according to organisational and stakeholder expectations.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

 

This unit describes the skills and knowledge required to monitor, analyse and improve network performance for the purpose of effectively managing traffic flow in networks.

It applies to individuals working as field officers, technicians or technical supervisors for carriers, contractors or other service providers, who manage network traffic and make recommendations for capacity planning switching and transmission networks.

 

This unit describes the skills and knowledge required to compile and evaluate business specifications from a client and produce a set of architecture design solutions to cater for present and future forecast demands.

It applies to individuals working in the field who carry out design and implementation of technical solutions of information communications technology (ICT) networks, employed by information technology networking provisioning companies specialising in integrating converging and emerging technologies of ICT networks.